PRIVACY POLICY
Last updated: 4 August 2026
- WHO WE ARE
Tree & Sprocket is a trading name of Diesel Daydreamer 3D Ltd, a company registered in England and Wales under company number 16651981.
For UK data protection law, Diesel Daydreamer 3D Ltd is the data controller responsible for the personal information described in this policy.
Registered office:
120 Barrington Road
Goring-by-Sea
Worthing
England
BN12 4RS
Email: admin@treeandsprocket.uk
Website: https://treeandsprocket.uk
- WHAT THIS POLICY COVERS
This policy explains how we collect, use, store and share personal information when you:
• browse our website;
• create or use a customer account;
• place or attempt to place an order;
• contact us;
• request customer support;
• subscribe to marketing, where available; or
• otherwise interact with Tree & Sprocket.
- INFORMATION WE COLLECT
Depending on how you use the website, we may collect:
Identity and contact information
• your name;
• billing and delivery addresses;
• email address;
• telephone number; and
• customer-account details.
Order information
• products, sizes and quantities ordered;
• order value and delivery charges;
• order status and history;
• delivery and tracking information;
• returns, refunds and complaints; and
• correspondence concerning your order.
Payment information
Payments are processed by specialist payment providers. We may receive limited payment information such as:
• payment status;
• payment method;
• transaction reference;
• card type; and
• the final digits of a payment card.
We do not receive or store your complete payment-card number or security code.
Technical and usage information
• IP address;
• browser and device information;
• operating system;
• pages visited and actions taken;
• referral information;
• approximate location derived from an IP address;
• cookie and consent preferences; and
• security and diagnostic information.
Communications
We collect information you provide when you contact us, submit a form, report a product problem or make a privacy request.
We do not intentionally request special-category information such as medical, biometric, religious or political information. Please do not provide this type of information unless it is genuinely necessary.
- HOW WE COLLECT INFORMATION
We collect personal information:
• directly from you when you complete a form, create an account or place an order;
• automatically through cookies, server logs and similar website technologies;
• from payment, fulfilment and delivery providers; and
• from fraud-prevention and security services.
- HOW AND WHY WE USE YOUR INFORMATION
Processing orders and providing customer service
We use your information to:
• process and fulfil orders;
• take and confirm payment;
• arrange production and delivery;
• send order and delivery updates;
• manage returns, refunds and complaints; and
• respond to your questions.
Our lawful basis is that this processing is necessary to perform our contract with you or to take requested steps before entering into a contract.
Legal and accounting obligations
We use and retain transaction information where necessary to:
• maintain company and accounting records;
• comply with tax, consumer-protection and product-safety requirements;
• respond to lawful requests; and
• establish, exercise or defend legal claims.
Our lawful basis is compliance with a legal obligation and, where applicable, our legitimate interests in protecting the business and resolving claims.
Operating and securing the website
We use technical information to:
• operate and maintain the website;
• prevent fraud and misuse;
• protect customer accounts;
• diagnose faults;
• maintain backups; and
• monitor website security and performance.
Our lawful basis is our legitimate interest in operating a secure, reliable and effective online store.
Improving the website and our services
We may use aggregated or limited usage information to understand how visitors use the website and improve its design, content and performance.
Where non-essential cookies or analytics require consent, we rely on your consent. You can change your cookie preferences using the website’s cookie controls.
Marketing
We will only send electronic marketing where we have an appropriate lawful basis, such as your consent, or where the law otherwise permits it.
You can unsubscribe at any time using the link in a marketing message or by contacting admin@treeandsprocket.uk.
We do not sell your personal information.
- CUSTOMER ACCOUNTS
If you create an account, we store the information needed to provide and manage it, including your name, contact details, saved addresses and order history.
Passwords are handled by the website’s authentication system and are not available to us in readable form.
You are responsible for keeping your account credentials confidential and should contact us if you believe your account has been compromised.
Guest checkout remains available, so creating an account is optional.
- PAYMENTS AND FRAUD PREVENTION
Payments are processed using WooPayments, which operates in partnership with Stripe. Depending on the payment method selected, information may also be processed by card networks or alternative payment providers such as Klarna or Clearpay.
Payment providers use information such as your name, billing details, payment information, IP address, device information and transaction history to:
• process payment;
• prevent fraud;
• meet regulatory obligations; and
• handle refunds, disputes and chargebacks.
Payment providers act under their own privacy notices for some of this processing.
Automated fraud-prevention systems may assess a transaction and could cause a payment to be declined or reviewed. If you believe a payment has been incorrectly declined, contact us and we will assist where reasonably possible.
- FULFILMENT AND DELIVERY
Our products are produced and dispatched using Printful, a print-on-demand fulfilment provider.
To manufacture and deliver your order, we share the information Printful and its delivery partners reasonably require, which may include:
• your name;
• delivery address;
• telephone number;
• email address;
• product and order details; and
• information needed to resolve a delivery or product issue.
Printful may use fulfilment facilities and delivery providers located in different countries.
- OTHER ORGANISATIONS WE SHARE INFORMATION WITH
Where necessary, we may share personal information with:
• our website hosting provider;
• WordPress, WooCommerce and related service providers;
• Automattic services, including WooPayments and Jetpack;
• Stripe and other selected payment providers;
• Printful and its fulfilment partners;
• postal, courier and delivery companies;
• email and contact-form service providers;
• website security, backup and technical-support providers;
• accountants, insurers, legal advisers and other professional professional advisers;
• government bodies, regulators, courts or law-enforcement agencies where legally required; and
• a purchaser or professional adviser involved in a possible sale, restructuring or transfer of the business.
We require service providers to handle information appropriately and only for permitted purposes.
- INTERNATIONAL TRANSFERS
Some service providers may process personal information outside the United Kingdom.
Where UK data protection law treats this as a restricted international transfer, we take reasonable steps to ensure that an appropriate safeguard is used. This may include:
• processing in a country covered by UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another legally recognised safeguard.
You may contact us for further information about the safeguards relevant to your information.
- COOKIES
Our website uses cookies and similar technologies.
Essential cookies are used for functions such as:
• maintaining your basket;
• remembering checkout progress;
• securing the website;
• processing payments;
• managing customer accounts; and
• recording cookie preferences.
Non-essential cookies, including certain analytics or marketing cookies, will only be used where permitted and, where required, after you provide consent.
You can manage non-essential cookies through the consent controls displayed on the website. Blocking some essential cookies through your browser may prevent parts of the store from working correctly.
Further information is available in our Cookie Policy.
- HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.
Our normal WooCommerce retention periods are:
• inactive customer accounts: 24 months;
• pending orders: 7 days;
• failed orders: 30 days;
• cancelled orders: 30 days;
• refunded orders: 7 years; and
• completed orders: 7 years.
Contact messages and customer-service correspondence will normally be retained for up to 24 months after the matter is resolved, unless a longer period is reasonably necessary.
Security logs and backups may be retained for limited periods according to our technical and security requirements.
Information may be retained for longer where required by law, where a dispute remains active, or where necessary to establish, exercise or defend legal claims.
When information is no longer required, it will be deleted or anonymised where reasonably practicable.
- HOW WE PROTECT INFORMATION
We use reasonable technical and organisational measures intended to protect personal information against:
• unauthorised access;
• accidental loss;
• misuse;
• alteration; and
• unlawful disclosure.
These measures include encrypted website connections, access controls, software updates, backups and payment processing by specialist providers.
No internet-based system can be guaranteed completely secure. You should use a unique password and take reasonable care when sharing information online.
- YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you the right to:
• be informed about how we use your information;
• request access to your personal information;
• have inaccurate information corrected;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• ask for human involvement in certain significant automated decisions.
These rights are not absolute. For example, we may need to retain transaction information to comply with legal and accounting obligations even if you request deletion.
To exercise a right, email admin@treeandsprocket.uk.
We may need to confirm your identity before completing a request. We will normally respond within one month, although the law permits additional time in certain circumstances.
You will not normally be charged for exercising your rights.
- COMPLAINTS
If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to resolve it:
You also have the right to complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
- CHILDREN
The website is not intended for children to use independently.
Customers under 18 should only place an order with the involvement and permission of a parent or legal guardian. We do not knowingly use children’s information for marketing or profiling.
If you believe a child has provided personal information without appropriate involvement from a parent or guardian, please contact us.
- LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by other organisations. Their handling of personal information is governed by their own privacy policies, and we are not responsible for those external websites.
- CHANGES TO THIS POLICY
We may update this policy when our services, providers or legal obligations change.
The latest version will be published on this page with its revision date.
- CONTACT DETAILS
Diesel Daydreamer 3D Ltd trading as Tree & Sprocket
Company number: 16651981
Registered office:
120 Barrington Road
Goring-by-Sea
Worthing
England
BN12 4RS
Email: admin@treeandsprocket.uk